Customer Support Policy

Our Commitment to You

At Ajmal Dawakhana, we believe in providing exceptional customer service. Our dedicated support team is committed to resolving your queries promptly and ensuring a smooth experience with our products and services.

What We Support

• Product information and recommendations
• Order status and tracking
• Payment and billing inquiries
• Return and refund assistance
• Technical issues with website
• Account management help
• General health consultations

Response Time

We strive to provide timely support through all channels:

• Phone: Immediate response during business hours
• WhatsApp: Within 2-4 hours during business hours
• Email: Within 24-48 hours
• Social Media: Within 24 hours

Before Contacting Support

To help us serve you better, please have the following information ready:

• Your order number (if applicable)
• Registered email address or phone number
• Clear description of your issue
• Screenshots or photos (if relevant)

Medical Consultation

For detailed health consultations, you can book an appointment with Dr. Tariq Raza, our experienced Unani physician. Please call or WhatsApp to schedule your consultation.

Privacy & Confidentiality

All customer interactions are kept strictly confidential. We respect your privacy and will never share your personal information without your consent. Your trust is our priority.

Feedback & Complaints

We value your feedback! If you have any suggestions or complaints, please don't hesitate to reach out. Your input helps us improve our services and serve you better.